Collateral Damage

Entries categorized as 'China'

What language do Chinese cellphones text in?

May 14, 2008 · No Comments

Listening (mostly) to the coverage of the earthquake disaster in China I learned that text messages are the most popular form of communication in China. Now I dislike using my little cellphone keyboard to send text messages in English, I can’t even fathom how it works in Mandarin. (I’m assuming they are all texting in Mandarin — China has at least six different regional/ethnic language groups most of which have about as much in common as Latin and Hungarian but Mandarin is the official default.) Now clearly they’ve got this figured out but it’s such a basic thing that no one has explained it to us outsiders.

As a typewriter collector myself I have long dreamed of adding a Japanese or Chinese typewriter to my collection. The Chinese typewriter pictured below is explained by this Wikipedia entry.

That multi-lingual typewriter was the size of conventional office typewriters of the 1940s. It measured 14” x 18” x 9”. The typefaces fit on a drum. A “magic eye” was mounted in the center of the keyboard. When the typist pressed several keys, according to a system Lin devised for his dictionary of the Chinese language, a Chinese character appeared (in the magic eye?). To select a particular character, the typist then pressed a “master” key, similar to today’s computer function key. The typewriter could create 7000 distinct characters. It could type additional “words” using combinations of characters, attaining a theoretical total of 90,000 words. The inspired aspect of the typewriter was the system Lin devised for a Chinese alphabet. It had thirty geometric shapes or strokes. These became “letters” by which to alphabetize Chinese characters. He broke tradition with the long-standing system of radicals and stroke order writing and categorizing of Chinese characters, inventing a new way of seeing and categorizing.

The StraightDope has an explanation here of how a Chinese computer keyboard works but it doesn’t do much to clear up my confusion about the whole texting thing.

Anybody clear this one up for me? Bueller?

UPDATE: NPR has come to my rescue. Apparently the Chinese use an English keyboard to type in the phonetic equivalent of a character and then that character appears in the text. Sounds clumsy to me but 1.6 billion people seem to think it works, so who am I to argue?

Categories: Bueller · Cellphones · China · Mandarin · SMS · Text message · Typewriters · cell phones
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Microsoft worse at irony than it is at operating systems

April 18, 2008 · No Comments

In a recruitment effort, Microsoft is giving out decks of cards with the phrase “Hey Genius” emblazoned on their backs. The fronts are a standard deck of cards but each describes different MS products or initiative the putative genius could work on. Now where I come from you only say “Hey genius” when someone has truly, truly proved they are anything but. My favorite card, from an irony standpoint, are the jokers both of which tell people that they might be forced to work on Zune, the company’s not-yet-closed attempt to compete with the iPod.

Further proof of Redmond’s tin ear for irony can be found in the following:

MSN China has invited users of its messaging service to put a red love heart followed by ‘China’ in front of their names to support the Olympic Games.

I mean, they’ve got to be kidding, right? I certainly hope MSN users in the rest of world have the option of using that symbol of the red circle with the line through it.

How much do the official sponsors of the Munich Beijing Olympic games wish they could remove their names from being used on any ads outside of The Middle Kingdom. For once I am going to tune in to watch the coverage of the games, not the games themselves. It will be a fascinating moment to watch all these sports reporters have to cover the ongoing political insanity.

Speaking of which, here’s one story that hasn’t hit the press here in the West yet. Seems the China is doing a major effort to remove gays and lesbians from Beijing.

AIDS activists and gay rights supporters in China have sounded an alarm following one of the largest crackdowns on gays and lesbians in Beijing, evidently as part of a “clean-up” ahead of the Olympics.

The idea that Beijing is removing gays and lesbians and then having thousands of Olympic athletes come to town shows that the Chinese have a very … um … closeted view of what goes on in the Olympic village. It has also been reported that prostitutes are being “cleaned out” of Beijing, showing that the Chinese really don’t understand how to get on the media’s good side.

Categories: China · Marketing · Marketing blunders · Microsoft · Olympics · iPod
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Spielberg declines to help the Munich, er, Beijing Olympics

February 13, 2008 · No Comments

olympiaI am glad to hear that Steven Spielberg will not be playing the role of Leni Riefenstahl for this summer’s Olympics. How odd though that he “withdrew on Tuesday as an artistic adviser to the 2008 Summer Olympics in Beijing over China’s policy on the conflict in Sudan’s Darfur region. Why worry about China’s foreign policy, given its great record on domestic repression?

Still, Spielberg is showing considerably more backbone than the UK. The British Olympic Committee voluntarily threatened to pull any of its athletes who had the temerity to speak out on “politically sensitive issues” while in China.

The controversy erupted in Britain after the Mail on Sunday newspaper reported that the BOA had threatened that any athlete who refused to sign the gag order would not be allowed to travel to China. Any British participant who signed the order and then spoke out during the Games would be sent home, according to the initial plan.

What makes this even more horrible is that it is quite clear that this ban did not come at the behest of Beijing.

According to a number of national Olympic committees in Asia contacted by AFP, China has put no pressure on countries to silence their Olympians and Sun insisted Beijing wanted to welcome all competitors.

Huzzah for the Brits and their pre-emptive strike against human rights!

Which is not to say that China doesn’t approve of the idea after the fact. The Chinese Olympic committee said, not surprisingly, that they thought this was a fine idea. Unsaid was the fact that they weren’t stupid enough to actually suggest it.

Fortunately the British Olympic Association is showing no more spine in the face of criticism of this issue than it did in issuing the ban in the first place. They are apparently caving faster than a watercress sandwich dipped in very hot tea.

Coverage of the games is going to be fascinating to watch. Sports journalists are generally not the hardest hitting reporters and I suspect their employers won’t have much interest in covering what is actually happening in the world’s largest economy.

It would be nice to think that marketers have any concern about ill-will coming from supporting the games this year. It would be nice and it would be wrong. There will be no ill-will because consumers won’t care. Certainly here in the US these will just be another Olympics in an exotic locale. There will be no news to rival Hitler declining to shake Jesse Owens’ hand. Instead their will be pomp and circumstance and more of our collective denial. Thanks to Mr. Spielberg’s decision, though, Beijing will have to look elsewhere for an overly sentimental ending.

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Categories: China · Chinese Socialist Realism · Made in China · Marketing · Marketing blunders · Olympics · Sports marketing
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Citroen learns genocidal dictators aren’t good advertising

January 17, 2008 · 6 Comments

The French car company issued an apology to China because of an ad that ran in Spain featuring Chairman Mao making a face at a hatch-back.

MeowUnder the Biblical quotation “Render unto Caesar the things which are Caesar’s,” the text talked up Citroen’s position as a car sales leader in a bombastic tone. “It’s true, we are leaders, but at Citroen the revolution never stops,” the advertisement said.

The ad drew the ire of people at several Chinese web sites.

Oddly they didn’t object to using Mao’s image because it glorified the person directly responsible for murdering and starving tens of millions of their countrymen — (which is what Citroen should really be apologizing for). No, the quotes ran more to … “Chairman Mao is the symbol of China, and what Citroen did lacks basic respect to China.” Apparently they are just as bad at teaching history in China as they are here in the US.

In case the situation wasn’t ripe with enough irony, the image used in the ad closely resembled the ginormous Mao poster that waves in Tiananmen Square.

Jack Yan has a copy of the original ad at his blog here.

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Categories: China · Citroen · Mao · Marketing blunders
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Google continues to be on cutting edge of hypocrisy theory

November 14, 2007 · 2 Comments

“At Google, we have a bias in favor of people’s right to free expression. Google is not and should not become the central arbiter of what does and does not appear on the Web. That’s for elected governments and courts to decide.” — Google Director for Israel Meir Brand on why the company they would not censor anti-Semitism from their search results for Israeli searchers.

At this point, it would take a mashup of Wittgenstein, Quantum mechanics and LSD to make sense of Google’s various explanations for what it will and won’t censor and why. The fact that the first sentence is entirely contradicted by the third sentence does not appear to have bothered the speaker one bit.

Google in China, for instance, has censored itself to satisfy authorities in Beijing, restricting searcher access to “sensitive topics” like Taiwan and 1989’s Tiananmen Square massacre. In Germany and Austria, Google removes Nazi content in order to comply with national censorship laws.

Meanwhile, Yahoo — no slouch itself when it comes to splitting linguistic atoms — has decided they’d rather pay than fight. The company settled out of court yesterday with the families of two journalists jailed by after Yahoo gave the Chinese government information about the two men. In Yahoo’s defense — and this ain’t saying much — the company never claimed either that A) You can make money without doing evil or B) Democracy on the web works.

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Categories: China · Google · Marketing · Yahoo
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Headline of the Day: How Google Can Take the High Road on Privacy

November 8, 2007 · 1 Comment

Mr. Orwell! Mr. Orwell! Call for Mr. Orwell!

orwellMeanwhile Google played their hand brilliantly. They unveiled OpenSocial taking the “open” high ground and a lot of wind out of Facebook’s sails (to mix some metaphors!). And with Facebook aligned with the old Evil Empire Microsoft, Google has a chance to recover their “Do not be evil” aura.

If they also take the high road on privacy, they will blow the competition out of the water. They can do this because they can afford to; and their competition cannot afford to. They don’t need to amass lots of information about me to serve relevant ads to me. As long as I keep on searching, Google knows my intentions. Sure they could offer something even more powerful if they track and synthesize all my searches in the last 3 months, but at what cost in terms of spooking and alienating me? For what marginal extra value to an advertiser?

So Google could back the “Do Not Track” legislation and comit to more rigorous restrictions on search history.

I’m guessing the high road doesn’t go into China where “Do Not Track” legislation means you’ve been disappeared.

Or, as my good friends at They Might Be Giants, put it:

We’re in a road movie to Berlin
Can’t drive out the way you drove in
So sneak out this glass of bourbon
And we’ll go

We were once so close to Heaven
Peter came out and gave us medals
Declaring us the nicest of the damned

This was all written before I came across the following column by Duncan Riley at TechCrunch: “Yahoo in China: An Unfair Attack”

For those who missed it, in short Yahoo was attacked by both sides of politics for complying with a request under Chinese law, in China, to provide information on a political dissident.

The rhetoric was raw; San Mateo Democrat Chairman Tom Lantos called Yahoo moral pygmies, and Rep. Chris Smith, R-N.J., compared Yahoo’s cooperation with the Chinese government to companies that cooperated with Nazi Germany during World War II.

When it comes to China there are very few who will come to the defense of those who deal with the Chinese Government.

Yahoo’s actions might have been in part wrong morally, but legally they have done nothing wrong, and in a global economy this is even more true.

Mr. Riley misses the one point he might have scored here: That a US congressperson using the phrase “moral pygmy” is the height (and depth) of irony. Congress will take no actions to inhibit the flow of goods and money to China. That is what makes them collectively corrupt, even if individually some may be honest.

Unfortunately Mr. Riley’s statement that although Yahoo! was “in part morally wrong” the company was legally obligated to comply turns an interesting contrarian argument into logical nonsense.

How do we define degrees of moral wrongness?

This isn’t exactly a case of the poor man stealing a loaf of bread to feed his family. This is a multinational company placing its profit margin ahead of a person’s life. You can argue that Yahoo has a fiduciary duty to its stockholders not to harm its relationship with the Chinese government. True. This is why companies are run by people. People are supposed to have a sense of proportion and discretion.

Let’s make no doubt that Yahoo’s actions were legally correct — well except for the law that the company appears to have broken here in the US.

That left-wing publication, the Wall Street Journal, reports on what must have been a fascinating meeting between Yahoo’s CEO and general counsel and the wives of two dissidents jailed because of the company’s disclosures.

After Tuesday’s hearing, Messrs. Yang and Callahan met privately with Ms. Gao and Ms. Yu in a room in the offices of the House Committee. According to Ms. Gao, the two apologized profusely for the company’s role in the jailing of Messrs. Shi and Wang, and pledged to put pressure on the Chinese government to release them.

They also discussed a court case in which the women are suing the company, accusing it of breaking several laws, including one which prohibits U.S. companies from assisting in the commission of torture and other human rights abuses in other countries.

So Yahoo was in an impossible situation. No matter what it did it would be breaking someone’s law. Mr. Riley, which law would you have chosen to follow?

I would like to suggest some reading for Mr. Riley. No, not Amnesty International’s report, that would be too easy. How about the State Department’s?

The State Department’s 2006 China human rights and religious freedom reports noted China’s well-documented and continuing abuses of human rights in violation of internationally recognized norms, stemming both from the authorities’ intolerance of dissent and the inadequacy of legal safeguards for basic freedoms. Reported abuses have included arbitrary and lengthy incommunicado detention, forced confessions, torture, and mistreatment of prisoners as well as severe restrictions on freedom of speech, the press, assembly, association, religion, privacy, worker rights, and coercive birth limitation.

Then perhaps Mr. Riley could read up on one of my favorite law-breakers: Chiune Sugihara, Japan’s consul to Lithuania during World War II. Mr. Sugihara became a criminal when he did not follow orders from his government and issued transit visas to escaping Jews. Mr. Sugihara was totally wrong legally. Yep.

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Categories: China · China Security and Surveillance Technology · Google · Headline of the day · I used to be disgusted now I try to be appalled · Marketing · Privacy · TechCrunch · Yahoo · dumb headlines · headlines
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Raw Feed: Yahoo Apologizes to U.S. For Betraying China

November 2, 2007 · No Comments

Categories: China · China Security and Surveillance Technology · Chinese Socialist Realism · PR Disasters · Raw Feed · Shi Tao · Yahoo
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Major blow to Chinese capitalism: Gov’t bans ads for push-up bras, “figure-enhancing undergarments” and sex toys

September 30, 2007 · No Comments

Categories: Capitalism · China · Chinese Socialist Realism · Chinoise · Made in China · Marketing · Sex · advertising · breasts · china television

Selling your soul doesn’t always pay: Google losing China market share

September 20, 2007 · No Comments

With Baidu holding a 69.5% market share in Bejing, Shanghai and Guangzhou, up 7.6% from last year, it’s a warning sign to Google and other search engines in China. Google has only fallen 1.1% to reach the 23% mark, but the growth rate of Baidu is probably a concern for the search giant. 

So does this mean they’d have been better off if they’d actually followed their alleged corporate philosophy of Democracy on the web works  and You can make money without doing evil?

Best line in the Mashable story:

This report comes at a somewhat sensitive time for Google, as the company is currently making its rounds to several countries in an effort to create and promote search privacy standards, and China has taken an opposite stance on what Google proposes.

Ah, the difficulties of trying to sell hypocrisy in the marketplace. Mr. Brin and Mr. Page, your petard is ready for hoisting.

Categories: Baidu · China · China Security and Surveillance Technology · Chinese Socialist Realism · Google · Hypocrisy · Made in China · Marketing · Marketing blunders

Beijing unveils cartoon cops to police surfing habits

August 28, 2007 · 1 Comment

webcops Police in China’s capital said Tuesday will start patrolling the Web using animated beat officers that pop up on a user’s browser and walk, bike or drive across the screen warning them to stay away from illegal Internet content.

Suddenly the phrase “blue screen of death” takes on a whole new meaning. Oddly the police aren’t wearing Google or Yahoo logos.  C’mon, guys! Sponsorship opportunity!

Categories: Beijing · Censorship · China · Chinese Socialist Realism · Chinoise · Police

Microsoft, Yahoo get all nice and cozy with repressive Chinese police state

August 27, 2007 · 1 Comment

Categories: Anti-Semitism · Bill Gates · China · Ford · Henry Ford · Marketing · Microsoft · Yahoo · the Bill & Melinda Gates Foundation

Lessons in bad PR: China Airline paints over logo on crashed airplane

August 22, 2007 · 1 Comment

Whatever their other differences Taiwan & mainland China do have one thing in common: A total lack of PR skills.

logoCAExample 1: Taiwan’s China Airlines apparently thought that no one would noticed if they painted over the logo on the remains of one of their airplanes which exploded shortly after landing in Japan.

Television footage showed a maintenance crew in green suits whitening out the name China Airlines on the plane’s mangled body as well as the Taiwanese carrier’s plum flower emblem on its tail.

Yeah, that tells the customers that you have your priorities in order.

Meanwhile in an apparent attempt to deal with negative publicity from making poisonous and/or fatally flawed products, Beijing has resorted to the time-tested tactic of yelling, “I’m rubber and you’re glue. Whatever you say bounces off me and sticks to you.”

China said Wednesday it had found pesticides, poisonous weeds, and dirt in shipments of imported U.S. soybeans, and a toy industry representative said U.S. manufacturer Mattel Inc. was partly to blame for lead tainting that caused massive toy recalls.

Yes, I DO find all their claims entirely credible. And I just bought this beautiful golden bridge out in San Francisco.

BTW, same day the Chinese government claimed that it was all our fault a Beijing newspaper reported that a

factory sold up to 100,000 pairs of disposable chopsticks a day without any form of disinfection.

I stand ready to find out how it is the US’s fault. Or to paint them over.

Categories: Beijing · China · China Airlines · Chinese Socialist Realism · Chinoise · Chopsticks · Marketing · PR Disasters · Taiwan

Google launches on-line answer service in China

August 20, 2007 · No Comments

Categories: China · Chinese Socialist Realism · Chinoise · Cry Havoc and Loose the Penguins of Irony · Google · Penguins of irony · Sergey Brin · Tiananmen Square

Personal branding hits a new low as couple tries to name their kid @

August 16, 2007 · No Comments

AtAccording to an article the attempted naming was by a Chinese couple. Now word on if officials accepted the “@” name. But earlier this year the government announced a ban on names using Arabic numerals, foreign languages and symbols that do not belong to Chinese minority languages.

Usually I am opposed to the brutal, authoritarian Chinese government but in this case I’m making an exception.

BTW, there’s a great list of what they call that thing in other languages here. “In Mainland China it is quan a (圈a), meaning “circular a” or hua a (花a, lacy a).”

And did you know that you can’t name a category “@” on wordpress? Now you do.

Categories: Brand Issues · Brands · China · Chinese Socialist Realism · Chinoise · Personal Branding

Chinese still don’t “get” capitalism: Gov’t calls for ban on “sexist and sexually suggestive” ads

July 16, 2007 · No Comments

 ”Advertisements that contain sexual hints or flirtatious language are easily seen on some local television channels,” CCTV said on its Web site.

You say that like it’s a bad thing …

Elsewhere in the case of China v. Capitalism, Beijing has tried to cash in on the “Ratatouille” craze by shipping rats to restaurants. OK. That’s a lie. But it would explain why

Live rats are being trucked from central China, suffering a plague of a reported 2 billion rodents displaced by a flooded lake, to the south to end up in restaurant dishes.

Here in Boston we don’t have to ship rats to our restaurants. They come of their own accord.

Categories: Capitalism · China · Chinese Socialist Realism · Chinoise · Ratatouille · china television